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FREE SHIPPING on orders over $20! United States Only.

Shipping / Returns

 
Returns Policy

You may return most new, unopened items within 10 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.


Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.


Shipping Time

Orders are ordinarily filled Monday through Friday at 3pm CST and Saturday at 11am. Using standard shipping, you can expect to receive your order in 2-7 business days from the time of shipping. While we work very hard to get your order to you quickly, you will have the opportunity to choose "Express/Overnight" shipping during the confirmation of your order, if you need to receive your order as fast as possible.

 

Privacy Policy

Any information collected by this form is for internal use only by www.frankcaliendo.com and will not be solicited to third parties.

 

Security Policy

We currently do NOT store credit card numbers and no person at FrankCaliendo.com has access to your credit card number at any time. Your credit card number is sent through the verification process electronically using encrypted (SSL) connections.